Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Kingwood come from postal codes 77339.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.97 out of 5 20,303 ratings
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Problems in the last 24 hours in Kingwood, Texas
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Kingwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 30: Problems at Optimum
Optimum is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (55%)
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TV (20%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (2%)
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Live Outage Map Near Kingwood, Harris County, Texas
The most recent Optimum outage reports came from the following cities:Kingwood, Huffman and Humble.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Kingwood | TV | |
| Huffman | Internet | |
| Kingwood | TV | |
| Humble | Internet | |
| Kingwood | TV | |
| Kingwood | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Quirine Hartong (@qmoneyhoney77) reported
@optimum Half my street is out and no matter what I do, or what I say, your solution is to tell me you want to send a technician to my house DURING COVID, to test my functioning modem, 2 days from now. Kids are missing school because of you. Hire more techs please.
- coquitođ„ (@Raebandz___) reported
@optimum UMMM HI HELLO, I JUST SPENT A HOUR BEING TRANSFERRED A TOTAL OF 5 TIMES TO BE HUNG UP ON AND MY ISSUE STILL NOT RESOLVED. What kind of customer service is this???
- Holiday Snake đđČ (@SolidTony_) reported
@optimum No I will not. I've trouble shooted enough times over the damn phone, and your service still is giving me drops. I unplugged the brand new modem supporting optimum 300 speeds and I'm getting worse drops now than what I had before..
- gibby (@ARub46) reported
@optimum @Cowboy_Channel UR WIFI IS DOGsh*t JUST LAGGED OUT OF A MATCH, OUT OF NOWHERE FIX UR HORSEsh*t SERVICE U BASTARDS
- EquallyPro (@EquallyPro) reported
@optimum paying an outrageous amount of money for âOptimum 400â and only getting 20 MBPS Download with a hardwired connection, and it shuts off randomly multiple times a week.... Fix your **** service stop robbing people
- Elle Burns (@ElleBurns7) reported
@OptimumHelp I am trying to reach technical support by phone because you all suspended my services for some unknown reason and you all keep dropping my call! Called about 20 times now..what's going on??
- #TheDemsKilledUnity4Ever (@NO_UNITY_FOR_US) reported
@optimum I am moving out of New Jersey & will be cancelling my service. What do I do with the boxes & remote controls?
- ââ»âŒâ (@awLFGM) reported
@optimum you guys are thieves man. Weâre moving out tomorrow. Canceling our service. And your sale reps are telling us weâll be charged until January 20th. Thatâs absurd. Weâre moving out on the 23rd of December!
- Kevin Lerner (@klerner) reported
I deleted the tweet about speed because it distracted from the real problem, which is the bait and switch. The @optimum rep is now trying to tell me that they canât apply the discount to existing accountsâeven though this IS a new account. That was the whole point!
- Cooper (@Cooper44289831) reported
@optimum A customer for 35 years & had an outage (not due to a storm) with NO service for 5 days, no one showed up or called, we cancelled. Now Optimum is trying to charge us for a month after we cancelled and for equipment we returned. Supv. NEVER called back. WORST COMPANY!
